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OUR SERVICE SOLUTIONS

Omni Channel Service Solutions

Customer Service

Call Center Resources can handle your customer service operations, improve customer experience while increasing your customer retention and loyalty. We understand that success requires a combination of careful planning, scalability, and flexibility. Call Center Resources will work with you to customize a program that will ensure your operational goals are met.

Help Desk

Our help desk will provide customer guidance about your products or services by answering questions and resolving problems that may arise. Call Center Resources help desk will respond to your clients in whatever manner you would prefer. We have the capability to respond to and manage questions on 1 platform via email, SMS, live web chat or phone. With the quick response of our help desk team, you can ensure your clients have received the special attention they deserve.

Order Taking

We offer order taking services to all types of businesses nationwide. Our quality and comprehensive order taking services are essential in today's internet e-commerce fueled economy. Call Center Resources is able to take orders for your company through our Omni Channel platform and transmit the data back to you “real time” in the method you prefer. Our highly skilled staff act as an extension of your own staff, and are professional and will be fully trained and certified on your products. Our order taking service is the perfect solution for businesses who run online shopping websites or organizations who do not have the time, staff, or tools to effectively manage their order taking activities.

Reservation/Rewards Programs

Whether you need to outsource 100% of the reservations being made for your business, or if you just need backup support for when all your operators are busy Call Center Resources can help. Our friendly staff will treat all of your customers in a professional, polite manner.

Appointment Setting/Reminders

Our appointment setters will present themselves as members of your organization, and our mission is to succeed at booking appointments with prospects and preparing them for meeting with your company. The goal is to market your business, and assist with long-term growth.

Third Party Verification

Our verification team focuses on providing the most effective solution customized to your project parameters. Whether you require a live agent, automated (IVR) dual verification or a blended solution, our team is ready to assist. Our robust software platform with a built-in user dashboard enables CCR to provide up to the minute reporting and post audio’s in real time. As a third-party verification provider with over 20 years of experience, we hold and have created a suite of strict business rules customized to your process guidelines. We have a highly trained team and experienced quality assurance staff working hard every day to maintain our high standards of service to ensure your success.

HR Assist™

Helping business safely and securely communicate, notify and document employer to employee notification requirements!
In today’s complex, regulated, and litigious business environment, employers need to have an easy way to strengthen their employee onboarding, notification, and documentation process helping ensure compliance with employer notification obligations.
Last year alone there were millions of dollars in government fines and penalties issued for non-compliance and that does not include the cost to businesses spent on various employee litigation claims. With HR Assist TPV you can strengthen your position and help protect against government fines and employee claims.
Just a few of the areas HR Assist TPV can help include:
Wage Theft (NEW)
Safe & Sick Time (SST)
Fair Labor Standards Act (FLSA)
Affordable Care Act (ACA)
Family Medical Leave Act (FMLA)
Workplace Harassment
Other Pay/Company Policies
Professionally confirm your employees have been notified of company policy updates or changes through our compliant, easy to implement TPV process.

Survey & Market Research

Automated Services and Notifications

Integrated Voice Response (IVR)

If you need to deliver a professional phone message, greeting, notification or announce a change in an event, provide an informational set of instructions, the IVR system may be your most effective communication channel. We can deliver high volume of messages, adjust content, scripting, and schedule delivery according to your needs.

Email is one of the most effective ways to not only reach your target markets but also to stay connected to your current clients. With Call Center Resources efficient use of email, you can retain your current clients while also targeting new markets. We manage email campaigns for invoice reminders, login resets, newsletters, announcements, special offers, promotions, events and registrations, or feedback and surveys. We can easily monitor how effective an email campaign is, and will share all data with you. This way you can see that your return on investment is substantially higher than more traditional communication campaigns. Let Call Center Resources help guide your customers to you over and over again with an effective email campaign.

SMS

Text messaging is becoming one of the most popular methods of communication between consumers and the open rate is greatly higher than traditional email. Being able to communicate with your customers through their preferred channel improves customer experience and increases the message being received and read.

Chat Services

Instant communication delivered on demand will help optimize conversations, collect customer data, reduce service costs, prevent cart abandonment while increasing your customer satisfaction and customer experience.

If you would like to learn more about how our solutions can help or have a specific project to discuss, please give us a call at 715-803-6133